Frequently Asked Questions

The Automatic Pet Feeder successfully feeds both cats and small to medium sized dogs. Although not originally designed for larger breed dogs, we have many satisfied customers using the Automatic Pet Feeder to feed dog breeds such as Labs and German Shepherds, but the configuration of the unit is not suited for large breed dogs with larger heads. We are considering developing a large breed version, and would appreciate hearing from anyone that would be interested in such a product. Please email us and let us know what you'd like.

The Pet feeder was engineered to dispense any shape or size of dry pet food up to 1-19mm, which is larger than any food we're aware of made for cats or small to medium size dogs.

Size of the pet feeder is 28.5*28.5*43.5 cm and it holds 8L(10kg) pet food, roughly 20 days of pet food based on average consumption.

Programming the Pet feeder could not be easier or more intuitive. In fact, we designed the interface so you could program it even without the manual. Using a single button you simply operate the pet feeder. It can also be controlled by mobile application.

No, the Pet feeder was conceived as a reliable tool to provide pets with only the needed amount of food each day. If there is a pattern of increasing amounts of food being left in the bowl, then either the program should be adjusted or there may be a developing health issue that warrants investigation. If, however, you want to skip one or more meals for some reason, i.e. you and your pet will be away from home, you can easily put the unit into "suspend mode" which will stop meal dispensing.

Quite simply, to ensure your satisfaction. By maintaining the relationship between you, the customer, and our friendly professional Service Team, we ensure that all communication and transactions are handled with the personal, professional attention they deserve. We may, one day, sell our products through retail outlets, but for now, have found the direct relationship to be the most satisfactory for our customers and our company.

No, in fact the only thing you are likely to hear is the light "plink-plink" sound as the food slides into the bowl at each meal. Of course that will be music to your pet's ears. The unit does include a very pleasant bell chime that you can optionally set to ring just before each meal.

We recommend cleaning the food bowl as often as you would any other food bowl. We also recommend cleaning the other food contact parts about every 6 months as fine food particles and oils can build up and potentially bog down the mechanism, making it dispense less than the programmed amount or, given enough time, become inoperative. The Pet feeder is quick and easy to thoroughly clean.

The Pet feeder receives its operational power from the installed, high-quality, rechargeable battery pack which is maintained fully charged by remaining plugged in using our safe, low-voltage, DC power supply. This system is similar to that found in cordless phones, and provides the power outage protection feature. 
Input 110~220V
Output 5V

No. We have designed the appliance so that there is no way even the most determined pet can possibly reach the food inside or dislodge it by jostling or bumping the unit. The lid is "pet proof" and the unit would be very difficult to topple due to its weight, flared bottom design, and non-skid rubber feet. But just in case we include two wall mountable hooks that interface with recesses on the back of the unit. But to date, none of our customers report having to use them.

Yes, it can be operated by mobile device. It can work with IOS 7.0 or above, Android 4.3 or above.

Yes. You can access feeding system remotely from your phone.