FAQs

ThePetNest offers a wide range of pet care services including pet grooming (in-store and at-home), veterinary consultations (online and in-person), pet boarding, dog walking, pet training, and adoption/re-homing services.

Booking is easy! Simply visit our website or mobile app, select the desired service, choose your location and preferred time, and proceed with the payment. You’ll receive confirmation of your booking instantly.

Yes, ThePetNest allows you to schedule services at your convenience. You can select a time slot based on availability, and our team will confirm your appointment.

All our groomers and veterinarians are highly trained and experienced. Our vets are licensed professionals, and our groomers are certified and skilled in handling pets with care and precision.

We offer a full range of grooming services, including bathing, hair trimming, nail clipping, ear cleaning, and spa treatments. You can choose from basic grooming packages to premium spa experiences for your pet.

Yes, you can easily cancel or reschedule a booking before the appointment time through our website or by contacting our support team. Please note that cancellations may be subject to our cancellation policy.

ThePetNest currently provides services in major cities across India. You can check service availability by entering your location on our website or app.

At ThePetNest, your pet's safety and comfort are our top priorities. All of our professionals go through a rigorous vetting process, and our boarding services are designed to offer a safe and comfortable environment for your pet.

Yes, we offer 24/7 online veterinary consultations for emergencies. You can speak to a certified vet through a video or chat service whenever your pet needs immediate attention.

Customer satisfaction is important to us. If you're not satisfied with the service provided, please contact our support team, and we’ll do our best to resolve the issue.

Prices vary based on the type of service and location. You can view detailed pricing for each service on our website or app when booking.

Yes, we encourage you to leave specific instructions for your pet's needs. Whether it’s for grooming, boarding, or vet consultations, you can mention any special requests while booking.

Yes, we offer cage-free boarding services in many locations. Your pet will stay in a safe and comfortable environment with personalized care and attention.

To prepare your pet for grooming, ensure they are well-fed and have had a bathroom break before the appointment. If your pet has any allergies or medical conditions, please inform the groomer beforehand.

When boarding your pet, we recommend bringing their favorite toys, bedding, and food to make them feel more comfortable. You’ll also need to provide updated vaccination records for the safety of your pet and others.

We offer both online and in-person pet training sessions with certified trainers. The programs are customized to suit your pet’s behavior, age, and training goals, covering everything from basic commands to advanced behavior training.

Our adoption and re-homing services connect pet owners with individuals looking to adopt. We ensure the adoption process is safe and transparent, helping you find a loving home for your pet or adopt a new family member.

Refunds are available for cancellations made before the service is delivered, subject to our refund policy. For any issues with completed services, please contact our support team for assistance.

Yes, we offer loyalty points and subscription plans that provide discounts on recurring services like grooming, dog walking, and vet consultations. Check our website for current offers and plans.

Yes, you can purchase gift cards or book services as gifts for other pet owners. It’s a great way to offer a thoughtful and useful gift to someone who loves their pet!